With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver.
In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times.
This is your October update.
We’re lifting your digital experience and our service standards to make it easier and faster to place, retain and grow your business with us.
Find out more.
We’re making some positive changes to better serve our customers and help make our products more competitive.
Check them out.
Our turnaround times for our new business and call centre interactions will be available on Adviser hub from 1-Nov, with more to follow in the coming months.
Find out more.
No matter where you’re at in your advice journey, Adviser edge is here to take your services to the next level and expressions of interest are open.
Express your interest.Got some input that you’d like to run by our Adviser council? Get in touch at advisercouncil@fidelitylife.co.nz.
We’re here to support customers affected by recent severe weather. Reach out to assistance@fidelitylife.co.nz with any questions.
We’re getting ready to roll out our annual training modules to help you get up to speed with our offerings.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.
Changes in direct debit transactions, a 2-min video guide to finding renewal info and another awesome experience from an adviser on Outward Bound - there’s plenty happening this month. Here’s your July update.