From CEO Campbell Mitchell:
It’s been wonderful connecting with many of you over the last couple of months. Since I joined the company in October, I’ve had the pleasure of hitting the road and meeting over 150 members of our Adviser community across New Zealand.
From Auckland and Wellington in the North, through to Queenstown, Dunedin and Invercargill in the south, it’s been humbling how positive and welcoming you’ve all been. It was especially great to visit some longstanding Advisers in the wider Canterbury region as well.
During these visits, I was struck by the quality of your work ethic and dedication to your customers. Your feedback highlighted the importance of close and ongoing collaboration in the future, which I look forward to carrying through into 2024.
Check out some photos my trip.
As we near the end of 2023, we can look back on what was a big year of delivery for Fidelity Life. We came out of Engage determined to follow through on our commitments to you – and since then we’ve launched Live chat, released our Working together guide, began publishing turnaround times, set the wheels in motion for Adviser edge, launched 6 new product enhancements, hosted a retention-focused masterclass and more.
I hope you’ll all be having a well-deserved rest and spending time with loved ones over the holiday period. We’ve got even more to deliver next year – but before we take some time off to reset, we have some news to share with you.
I recently had an insightful chat with Karl Moran, Director at Wealth Protection Services and a member of our very own Adviser council. I tackle some of your burning questions, while updating you on our journey to make doing business with us easier.
So grab a coffee, sit back, and listen in. Get to know me, the exciting milestones on our horizon, and learn about my vision for Fidelity Life and how I see our partnership evolving in the future.
Join us in February to learn from industry pros like Alanna Collinson from Financial Independance, get a sneak peek at our latest digital tools and get inspiration from celebrity speaker Jason Gunn with Easily Said.
With 3 dates throughout February across Christchurch, Wellington and Auckland, you won’t want to miss this event that’s tailored to help you and your essential support staff.
Your expertise is vital as we continue to enhance our offerings. This time, we want to hear about your experience with health and life insurance. *T&Cs apply.
We’re continuing to roll out new features which make it easier to do business with us. On top of new business and underwriting support, Live chat can now help you quickly and easily service your existing customers.
As part of our mission to enhance the Adviser experience, we gained three new leaders in the back half of 2023. Learn more about their backgrounds and how they’re working to enhance our services for you.
Our technical team will be taking a short break over the holiday period, impacting the updating of data from Fidelity Life systems to Xplan. Make sure you're up to speed with all the timings.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver. In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times. This is your October update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.
Changes in direct debit transactions, a 2-min video guide to finding renewal info and another awesome experience from an adviser on Outward Bound - there’s plenty happening this month. Here’s your July update.