Fidelity Life offers premium relief to drought-affected customers.
New Zealand’s largest locally owned and operated life insurer, Fidelity Life, is extending a helping hand to its customers affected by drought in many areas around the country.
Good conduct involves putting the customer’s interests first, ensuring their needs are met with suitable products and services which they understand. It means that across an organisation, from the leadership down, there’s a common understanding of desired business outcomes and how they align with customer objectives and outcomes.
The findings of the joint FMA and RBNZ conduct and culture review of NZ life insurers supports the view that life insurers have responsibilities for good conduct throughout the insurance lifecycle. Where there’s more than one party involved in the distribution of products, good conduct in relation to distribution is a shared responsibility.
The 2019 FMA/RBNZ report included the following expectations of life insurers to:
The FMA’s Guide to Good Conduct also provides principles-based guidance on how the FMA views conduct and sets out what licensed financial service providers should demonstrate to customers, focusing on communication, controls, culture, capability, accountability and conflicts.
Conduct and culture reviewThe Financial Markets (Conduct of Institutions) Amendment Bill - known as the COFI Bill - also talks to adviser supervision requirements for financial institutions (including life insurers). The Bill (which is yet to be passed into law and as such, could be subject to further change), requires financial institutions to ensure that distribution partners/suppliers support their compliance, including:
We’re strong supporters of good conduct because it’s the right thing to do. It helps build trust in our industry and the advisers we work with and contributes to closing New Zealand’s under-insurance gap.
At Fidelity Life we support a focus on good conduct, so we’ve introduced a product accreditation programme for advisers, set conduct expectations of our advisers, and soon we’ll be announcing our adviser quality assurance programme.
New Zealand’s largest locally owned and operated life insurer, Fidelity Life, is extending a helping hand to its customers affected by drought in many areas around the country.
New Zealand’s largest locally owned life insurer, Fidelity Life, is bringing back its Customer engagement initiative to recognise advisers who go above and beyond to deliver amazing customer service.
New Zealand’s largest locally owned life insurer Fidelity Life has had its A- (Excellent) financial strength rating* affirmed by AM Best, marking 28 consecutive years since it first received the rating in 1996.
Building on the success of its inaugural year in 2023, Fidelity Life is delighted to announce applications are now open for the 2024 intake of its Career connect financial adviser training programme, with a new scholarship on offer for aspiring women advisers.