Fidelity Life turnaround times.

Fidelity Life turnaround times.

Our monthly turnaround times for New business, Underwriting and Call centre interactions are here for all to see.

Figures last updated 29-February 2024.

Why are we sharing this information?

We believe that sharing our turnaround times will enable us to be transparent, accountable and dedicated to continuously improving our service to you, our advisers. At the beginning of each month, we will post turnaround times for the previous month.

Below are the average turnaround times for the month of January for new business and underwriting to process a policy.

A highlight to note when comparing the first 2 months of the year:

New business

  • Improved New Business Live chat (Speed of answer) by 77%.