Fidelity Life turnaround times.

Why are we sharing this information?

We believe that sharing our turnaround times will enable us to be transparent, accountable and dedicated to continuously improving our service to you, our advisers. At the beginning of each month, we will post turnaround times for the previous month. 

Please see below the average turnaround times for new business and underwriting to process a policy for February 2025.

This month, we observed significant improvement, noting:

• E-App submissions achieved the fastest turnaround time since reporting began in November 2023, averaging half a day to submit.
• Medical and Suremed requests generated the fastest turnaround times since reporting began in November 2023, at 5.2 days and 5 days, respectively.
• Policy increases were actioned and responded to within 1 day, marking the fastest turnaround time since reporting began in November 2023.
• For existing business, response times remained consistent and efficient, with calls being answered in 35 seconds and email responses taking less than 3 days.