Please note: While we'll be operating with a skeleton crew over the holiday period, we'll be closing at 12:00pm on 24-December and 31-December. There may be delays in our responses to any enquiries during this time. We appreciate your understanding. 

October 2023
On point

October 2023

With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver.

In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times.

This is your October update.

 

How we’re lifting our game.

Live Chat On Point

New features: Live chat, a dedicated service team, and signatureless forms.

We’re lifting your digital experience and our service standards to make it easier and faster to place, retain and grow your business with us.

Find out more.
Product On Point

In November: Product enhancements to better meet customers’ needs.

We’re making some positive changes to better serve our customers and help make our products more competitive.

Check them out.
Times On Point

Giving you more transparency around turnaround times.

Our turnaround times for our new business and call centre interactions will be available on Adviser hub from 1-Nov, with more to follow in the coming months.

Find out more.
Edge On Point

Adviser edge – meet our professional mastery programme.

No matter where you’re at in your advice journey, Adviser edge is here to take your services to the next level and expressions of interest are open.

Express your interest.

Remember, the Adviser council would love to hear your feedback.

Got some input that you’d like to run by our Adviser council? Get in touch at advisercouncil@fidelitylife.co.nz.

 

Updates from around the business.

Landscape On Point

Our Queenstown, Gore and Southland hardship offer is now running.

We’re here to support customers affected by recent severe weather. Reach out to assistance@fidelitylife.co.nz with any questions.

 

Learn more.
Women Working On Point

Coming soon: Annual product re-accreditation training modules.

We’re getting ready to roll out our annual training modules to help you get up to speed with our offerings.

Read more.

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July 2024

This month, we have some exciting updates and offers that you won’t want to miss. First up, we’re rolling out an enhanced GP lookup feature for your new E-App, to make your job a little bit easier. There’s also only a month left to take advantage of our 3-months' free and extra 10% commission offers (ending late August) – and don’t forget, we’re closing out NPS survey submissions for the Customer engagement initiative 2024 next week. You can also read on to find out more about the new relief offer to support those affected by flooding in Wairoa and Heretaunga Ward in Hastings. This is your July update.

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June 2024

Your voice matters to us, and we’re always proud to bring you news that reflects that. This month, we have several updates to share that were directly motivated by your feedback. From the recently enhanced E-App platform to the new improvements we’ve made to Monthly mortgage repayment cover and mandatory medical limits for BMI, your input has been invaluable in shaping our latest initiatives. Read on to learn more about these enhancements, get the latest updates from your Adviser council, enter for the chance win a $300 gift card and more. This is your June update.

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May 2024

Our new Chief Insurance Officer, Niall McConville, recently flew in from Melbourne, carrying in his luggage 25+ years of experience, a wealth of insurance knowledge and big plans for his role at Fidelity Life. Niall will be heading up our New Business, Underwriting, Service and Claims teams, following changes in the executive suite which have also seen Bronwyn Kirwan take on Propositions and Marketing in her new role as Chief Commercial Officer. In this issue of On point, we get up close and personal with Niall. You can also find out what’s happening in the Professional pathways programme, get in-to-win by completing a new survey, and catch up with some handy reminders about our latest initiatives. This is your May update.

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April 2024

As part of our continued commitment to you, our adviser community, we’ve been working hard to bring you new initiatives that are designed to enhance your experience of doing business with us. In this month’s issue of On point, we’re celebrating the launch of our new suite of professional development programmes with Adviser edge, and giving you some handy reminders about events and promotions. This is your April update.

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