Welcome to the first On Point for 2020! We hope you’ve been having a great summer so far. This month we hear from Adrian Riminton, our Chief Distribution Officer, about what’s high on his agenda for the coming year, and A.M. Best reaffirms our A- (Excellent) financial strength rating*.
Don’t forget, if you have any feedback on On Point or the way we communicate with you we’d love to hear it
This rating reflects our balance sheet strength, which A.M. Best categorises as very strong, along with other factors - read more here.
As you know we’re constantly monitoring our proposition to ensure we’re competitive, we’re offering our customers value and that our business is sustainable over the long term.
So following a recent review, from 1 April 2020 the five- and ten-year loyalty discount for customers with Platinum Plus, Mortgage Protector and Platinum policies from the Fidelity Life and Lumley product ranges will no longer be applied.
Whilst previously the loyalty discount has been automatically incorporated into Apollo illustrations, it has not been included in any policy wordings or renewal communications. Our review found very few advisers or customers are aware of it.
We do however understand the importance of rewarding customers’ loyalty. Firstly, there’s no change for customers who’ve already had the discount applied e.g. a customer who’s been through their five-year renewal will retain their 5% discount, but won’t receive a 10% discount at their 10 year renewal (unless their 10 year renewal occurs before 1 April 2020).
Secondly, as mentioned above, we’ll be making an exciting announcement at our ENGAGE conference in early March which will help build loyalty and boost retention.
Apollo will be updated to reflect this change from 20 February 2020.
Please ask your BM or BAM if you have any questions.
We hope you enjoyed this issue of On Point. As always, if you have any questions or if we can help in any way please drop your Business Manager, Business Account Manager or the team a line.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver. In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times. This is your October update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.