October 2021.
On point

October 2021.

Building a Resilient Business.

In collaboration with business leadership coach Jennifer Myers we bring you - Building a resilient business - now available in Learning HQ.

Working on your business is just as important as working in it, and this new video series will help advisers build and maintain a resilient business. As well as covering key topics like setting business goals, identifying target markets, and building your personal brand, we also look at finessing advisers’ softer skills which are often overlooked as an essential ingredient to running a successful business.

$130.8m paid in claims and a 93% acceptance rate. 

Our FY21 Annual report was released earlier this monthAnnouncing a new CEO and the game-changing deal to acquire Westpac Life were key moments, giving us a great deal of confidence as we look to the future. We delivered a steady financial result whilst making great progress with our customer-led transformation.

Here’s a few highlights as at 30 June 2021:

  • Underlying profit rose by 11%
  • Market share (in-force retail & group) 11.6%
  • Customer NPS +18
  • Adviser NPS +52
  • Total claims paid in FY21 $130.8m
  • Claims paid since 1973 $1.2b
2021 Annual Report.

New role, familiar face.

We’re transforming our support for advisers with the creation of a new team delivering solutions across the areas of advice (including advice-tech) and professional development, as well as new modules in the pipeline including business diagnostics, behavioural economics and benchmarking.

The new Solutions and Services team will be headed by a familiar face - Trecia Brown. Watch this space for more to come!

Remembering Steve Richens.

Steve Richens was a true character of New Zealand’s life insurance industry. He was a loyal and long-standing supporter of Fidelity Life, and his contributions were recognised with his winning of the Chairman's Trophy 2012/2013 and the Fidelity Life Shield in 2014.

A founding member of the Select Broker Group, Steve was well-liked by his peers, including the many Fidelity Life staff who not only became Steve’s customers, but also his friends.

It’s with real sadness that we wish a legend of the industry farewell and send our deepest condolences to the Richens family.