Read on for info on our new Adviser Hub, how our Retention Team can help you and your customers, and how to quote Trauma Multi on QuoteMonster.
Don’t forget, if you have any feedback on On Point or the way we communicate with you we’d love to hear it - get in touch.
Enjoy!
Here’s some questions we’ve had from advisers so far:
Click here for more Adviser Hub FAQsMost of the content is open and doesn’t require you to login. However some content is secure, so if you need to access that you’ll be prompted to set up an account and password
No, your Adviser Hub login will need to be separate from your Adviser Centre login – which stays the same as it is now
You should use your main contact email address as your username, ie the one you use to receive emails from us
You’ll continue to use Adviser Centre for commission and customer information - for everything else head over to Adviser Hub.
Latest insights tell us customers want personal engagement with their adviser before renewing their policies, and an assurance they’re on the right track.
Customers’ situations and needs may have changed over the past year, and some may have forgotten exactly what they’re covered for. Having a conversation ahead of renewal time will give them a chance to review and provide confidence before they commit for another year.
Our ACC training sessions will help you make more informed recommendations to your customers. Session details for the Wellington area are below.
| Date/time | Location |
|---|---|
|
22 November, 9.15am - 11.45am
|
Wellington
|
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22 November, 1.00pm - 3.30pm
|
Lower Hutt
|
The FMA has pushed back the opening date for transitional licence applications to 25 November. Look out for our first issue of Checkpointcoming soon. This e-letter will help guide you through the new licensing process and help you operate successfully in the new regime.
eApp and Apollo Web have been given a fresh new look, with eApp also getting a few enhancements to make it easier to use
Our New Business Team now emails you a copy of the policy schedule immediately after your customer’s policy has been issued, ensuring you know the policy has been finalised and is correct
We hope you enjoyed this issue of On Point. As always, if you have any questions or if we can help in any way please drop your Business Manager, Business Account Manager or the team a line.
As part of our continued commitment to you, our adviser community, we’ve been working hard to bring you new initiatives that are designed to enhance your experience of doing business with us. In this month’s issue of On point, we’re celebrating the launch of our new suite of professional development programmes with Adviser edge, and giving you some handy reminders about events and promotions. This is your April update.
We’re back with another collection of news, reminders and offers to help you stay informed and take advantage of our latest resources. In this issue, we're celebrating our recent Practice manager summit and gearing up for what will be a huge Engage 2024 – plus you can check out our extended No policy fees for life* offer, download our Advice for good social assets, and check out some important updates and reminders. This is your March update.
Welcome to our first newsletter of the year. We’re committed to continuing to fulfil the commitments we made last year, and we have some exciting new initiatives to share with you too. The year’s off to a great start. Earlier this month, we held our inaugural Practice manager summits in Christchurch and Wellington to a warm reception, with Auckland soon to follow. We’ve also introduced a new dedicated Adviser services team to help you do business with us more easily – more on that below. You can also read about our latest Outward Bound course recipients, express your interest in our new E-App and our Professional pathways programme, learn how to take advantage of our latest product enhancements, and more. This is your February update.
It’s been wonderful connecting with many of you over the last couple of months. Since I joined the company in October, I’ve had the pleasure of hitting the road and meeting over 150 members of our Adviser community across New Zealand.