We’re on the home stretch!
With just under six weeks until Christmas, we’re looking forward to being able to take time out to unwind with family and friends.
This month we’ve got some exciting improvements to underwriting guidelines for our IP products to share, and we’ll outline some important details of commission payment dates over the holiday period.
We’ve been working closely with our reinsurers to enable more customers access to Income Protection products, as the economic outlook becomes clearer.
We understand how important it is for you to have clarity around what products are available to customers, and what details are important for our underwriters. So, we’ve created a reference document which will:
Help you to understand what may be offered to your customer based on their own circumstances.
Read underwriting guide changesSupporting you with flexible training modules and accreditation.
The second batch of product modules will be available on Learning HQ later this week. They cover:
Check out the guide to registering, or contact our Product Training Manager, Leigh Bennett, on 021 278 1491.
Get startedWe've updated our contact list to help you reach the right team at the right time.
See contact listIn line with the banks phasing out the use of cheques over the coming months, we’re looking at how we support our customers to transition to other payment options. If one of your customers pays by cheque, we’ll be in touch with details on how we’ll manage our communication with them.
And lastly, a reminder to please continue reaching out to customers to understand the impact of Covid-19 on their cover. We have options available to help them keep their policies in place, the details are on our website.
That’s all from us this month, enjoy the warmer weather and all the festivities this time of year brings!
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver. In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times. This is your October update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.