Our experience obsession mission.
In March, we let you know that we were kicking off customer research, starting with a couple of surveys. We’ll be continuing this work over the coming months and engaging a small number of customers for more detailed interviews.
As valued partners, we wanted to let you know that we’ll be in touch more often with customers for interviews, journey mapping, and other activities with our Customer Experience team.
Recently, we’ve been talking to customers about their claims experience and their opinions on our policy documentation.
We know you’ll be curious to know what we learn, and we’re keen to share more insights with you as we gather them so you can use them to help in your business also. The team’s also working on a process to give you a heads up if one of your customers has taken part in a research activity, so you’re kept in the loop.
See snapshot of insights.