Welcome to your May issue of On Point.
Read on to find out about a new renewal initiative, upcoming ACC training sessions and a reminder about our unique IP income offset feature.
Did you know our Personal Income Protection (Agreed Value and Indemnity Value) is the only product in the market which allows customers who are totally disabled to keep working up to 10 hours per week, without affecting their monthly benefit payment?
This allows them to focus on recovery and returning to work faster. It’s especially relevant for the self-employed who might find it hard to fully step away from work, even if they’re totally disabled.
For all the details please contact your Business Manager or Business Account Manager, or check out the Income Protection Product Guide.
Earlier this month Minister Kris Faafoi approved the long-awaited Code of Professional Conduct for Financial Advice Services. For more details about the code please see the MBIE website and check out the FSC regulatory update below.
Check out FSC update #12Real-life claims stories, like David Seymour’s which we featured last month, are powerful ways of conveying the huge difference life insurance can make to people’s lives when things don’t go according to plan.
We’re on the look out for more of these stories and you’re in the best position to help us identify them. If you have a customer who’d be prepared to share their story with us then please get in touch.
The amount of information new customers receive about Fidelity Life and their new policy can be overwhelming, resulting in some important points being missed or overlooked.
Listening Post has found that while customers are happy with the advice they’ve received, annual premium increases for YRT policies can sometimes come as a surprise.
So we encourage you to help customers understand their options around premiums and premium increases, and manage expectations as part of your annual renewal conversations.
You might recall that over the summer months we ran a trial of warm up (or pre-renewal) emails and letters as part of a broader retention initiative.
The main aim was to address two key customer painpoints: affordability concerns and lack of communication / engagement. The warm up communication reminded them of the good reasons for having life insurance, reinforced their decision to be with Fidelity Life and encouraged them to check in with their adviser to make sure their cover’s still up to date.
The feedback we received was positive and we’ve decided to start sending warm up emails on a permanent basis beginning from the July renewal cycle.
Given the success of ‘two months free’ we’ve extended the campaign by a further 2 months to close on 30 June 2019.
Our ACC sessions will cover the following and more:
Our Lump Sum training sessions will cover the following and more:
| Date | Location | Session |
|---|---|---|
|
29 May
|
New Plymouth
|
ACC
|
|
29 May
|
Hamilton
|
Lump Sum
|
|
30 May
|
Palmerston North
|
ACC
|
|
31 May
|
Napier
|
ACC
|
|
30 May
|
Tauranga
|
Lump Sum
|
|
19 June
|
Wellington
|
Lump Sum
|
|
20 June
|
Palmerston North
|
Lump Sum
|
As part of our continued commitment to you, our adviser community, we’ve been working hard to bring you new initiatives that are designed to enhance your experience of doing business with us. In this month’s issue of On point, we’re celebrating the launch of our new suite of professional development programmes with Adviser edge, and giving you some handy reminders about events and promotions. This is your April update.
We’re back with another collection of news, reminders and offers to help you stay informed and take advantage of our latest resources. In this issue, we're celebrating our recent Practice manager summit and gearing up for what will be a huge Engage 2024 – plus you can check out our extended No policy fees for life* offer, download our Advice for good social assets, and check out some important updates and reminders. This is your March update.
Welcome to our first newsletter of the year. We’re committed to continuing to fulfil the commitments we made last year, and we have some exciting new initiatives to share with you too. The year’s off to a great start. Earlier this month, we held our inaugural Practice manager summits in Christchurch and Wellington to a warm reception, with Auckland soon to follow. We’ve also introduced a new dedicated Adviser services team to help you do business with us more easily – more on that below. You can also read about our latest Outward Bound course recipients, express your interest in our new E-App and our Professional pathways programme, learn how to take advantage of our latest product enhancements, and more. This is your February update.
It’s been wonderful connecting with many of you over the last couple of months. Since I joined the company in October, I’ve had the pleasure of hitting the road and meeting over 150 members of our Adviser community across New Zealand.