Welcome to your July issue of On Point.
Read on for the latest news from our New Business and Underwriting teams and get up to speed on an important clarification to the Buy-back option for Trauma Multi – Accelerated.
Our two months free campaign is coming to an end soon but there’s still time for customers to benefit.
Advisers have told us we need to be clearer on how the Buy-back option for Trauma Multi – Accelerated works. We’ve listened and are pleased to confirm that all Trauma Multi – Accelerated policies with the Buy-back option are eligible to buy back their reduced Life Assurance cover after each full benefit claim payment – following the stand down periods.
We’ve updated our factsheets – the pdfs are now available and printed copies will be in stock soon. This update will also be made next time we update our policy wordings.
Recently we’ve re-aligned our teams to allow us to keep upskilling our people and boost communications and engagement with advisers.
Read moreSian continues to head up these key teams and is 100% focussed on providing you with exceptional service so together we can deliver good customer outcomes.
To improve efficiencies our Underwriters now work in two teams managed by Ariana and Kim, two of our best and most senior Underwriters.
This new role sees Monique focusing on the training and development of our Underwriting team members which means our knowledge and skill levels will continue to be among the best.
Leigh now works alongside me and our other Business Managers and Business Account Managers to help you better understand the end-to-end underwriting process and ultimately deliver better customer outcomes.
Our combined Key Account Management and New Business teams, under the leadership of Andrew with support from Aaron, will ensure our service is second to none. They’ll be working on upskilling the team and improving our communications with you.
When customers need to make a claim, chances are something bad’s happened to them or a loved one. We often hear feedback from customers that they appreciate our claims team’s empathetic communication and efficient service during these difficult times.
Through Listening Post, customers also continue to tell us how much they appreciate the support from their adviser throughout the claim journey. Making a claim often involves multiple forms and gathering personal information so having their adviser to assist and act on their behalf can really help.
Our ACC training sessions will help you make more informed recommendations to your customers. Session details are below – keep an eye out for dates in Southland coming soon.
Session details| Date | Location |
|---|---|
|
23 July, 9:30am - 12pm
|
Auckland
|
|
23 July, 9:30am - 12pm
|
Auckland
|
As part of our continued commitment to you, our adviser community, we’ve been working hard to bring you new initiatives that are designed to enhance your experience of doing business with us. In this month’s issue of On point, we’re celebrating the launch of our new suite of professional development programmes with Adviser edge, and giving you some handy reminders about events and promotions. This is your April update.
We’re back with another collection of news, reminders and offers to help you stay informed and take advantage of our latest resources. In this issue, we're celebrating our recent Practice manager summit and gearing up for what will be a huge Engage 2024 – plus you can check out our extended No policy fees for life* offer, download our Advice for good social assets, and check out some important updates and reminders. This is your March update.
Welcome to our first newsletter of the year. We’re committed to continuing to fulfil the commitments we made last year, and we have some exciting new initiatives to share with you too. The year’s off to a great start. Earlier this month, we held our inaugural Practice manager summits in Christchurch and Wellington to a warm reception, with Auckland soon to follow. We’ve also introduced a new dedicated Adviser services team to help you do business with us more easily – more on that below. You can also read about our latest Outward Bound course recipients, express your interest in our new E-App and our Professional pathways programme, learn how to take advantage of our latest product enhancements, and more. This is your February update.
It’s been wonderful connecting with many of you over the last couple of months. Since I joined the company in October, I’ve had the pleasure of hitting the road and meeting over 150 members of our Adviser community across New Zealand.