Before we jump into business, it’s with mixed emotions that we share the news of Todd Allan’s upcoming departure from Fidelity Life.
Like many of us have done in recent, Covid affected times, Todd’s re-evaluated what’s important to him and with a young son turning one this year, has decided to enter the world of self-employment as an Adviser so he can be more present with the family.
Although we’re sad to see him go, we understand the motivation and wish him all the best for the next step in his career. Todd’s last day with Fidelity Life will be 18 Feb.
The adviser channel is a critical part of Fidelity Life’s strategy and Todd’s departure provides us an opportunity to re-evaluate our support in this area to ensure it’s fit for purpose and aligns with our new mandate of accountability with an end-to-end focus.
To that extent, we’ve decided to create a new ‘Head of Distribution’ leadership position that brings together accountability for our adviser relationships, strategic alliances and new channels.
We're pleased to share that Melanie Beattie (current Head of Strategic Alliances) will step into this new Head of Distribution role.
Since Mel joined us last year, she’s successfully shifted gears in our approach to strategic partnerships, and is poised to apply the same rigour and strategic thought to elevating our support and partnerships in the adviser community.
We’re revamping our claims customer website and brochureware! The Fidelity Life website will now have much more claims related content including a new brochure that outlines what claims we paid in the last financial year and addresses some of the common reasons claims are declined.
Download our claims brochure.Anyone who gives regulated financial advice must either hold, or operate under, a Financial Advice Provider (FAP) licence issued by the FMA. Target application dates have now been set for FAP full licences. If you hold a transitional licence this may affect you.
Fidelity Life have a range of resources to help. Check out the support and training section of Adviser Hub for more details.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver. In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times. This is your October update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.