Welcome to On Point for August.
We hope your first week under the new alert levels has gone OK. As we mentioned last week, it’s largely business as usual. Even though we’ve closed our office in Auckland and are all working from home, you shouldn’t experience any disruption to our usual service levels.
In this issue we’ve got an update on Medscreen and some reminders on how we can support you and your customers at this time.
While our teams are working remotely, we recommend all new business is submitted via our online application platform e-App - let me know if you’d like some training or a refresher.
To make processing your new business applications easier during this time, you can use electronic signatures for declaration and consent (D&C) and direct debit (DD) forms.
So if you submit an application via e-App where these forms are missing, here’s how the service works:
During this time, there are some alternative options for how we can receive alteration requests:
Customers will be impacted by Covid-19 in different ways. We encourage you to continue to reach out to your customers to understand whether they're concerned about paying premiums. We have some options available to help them keep their policies in place:
Keep checking in to our Covid-19 page on Adviser Hub for any developments, such as the recent announcement from the government on support package changes.
You can find more info on these hereWe recently let you know about premium increases for some income protection cover, Key Person Cover and for new level trauma (including Trauma Multi) covers – these came in on 1 August 2020.
We acknowledge some customers will be experiencing financial hardship at this time, so please make sure you’re aware of the options available so we can work together to find solutions – and help these customers keep their policies in place.
That’s On Point for August. Keep well and if you have any questions please don’t hesitate to drop us a line.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver. In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times. This is your October update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.