This month you can read about a big claims milestone, recap on two stand-out income protection features and view a new video on conduct.
Don’t forget, if you have any feedback on On Point or the way we communicate with you we’d love to hear it - get in touch.
Enjoy!
Did you see our announcement last week that we’ve paid over $1 billion in claims to customers since Fidelity Life was founded in 1973?
Paying claims is what we do and this amazing milestone goes right to the heart of our purpose: we give New Zealanders certainty to enjoy a more rewarding life.
So thanks for playing your part in helping us achieve this awesome milestone!
Don’t forget you can go in the draw to win one of three All Blacks RWC jerseys by completing our social media and digital survey – the survey link was emailed to you on 19 September and it closes on October 2nd.
Next time you’re talking to your customers about income protection, remember our cover offers some stand out features – here’s two of them:
Work up to 10 hours
We allow customers to keep working in their own occupation up to 10 hours per week, if they can, without affecting their monthly benefit payment. This means they continue to receive their monthly benefit, or 75% of pre-disability income, if less (minus any benefits received from ACC or other insurance company) as well as their income from working.
Extended Benefit Option
Sometimes a customer’s disability will last beyond retirement and, while some support can be provided by the Government, this is not guaranteed. To reduce the need to dip into retirement savings, we offer an Extended Benefit Option (for an additional premium). This provides that, if they’re on claim for total disability for at least three months prior to age 65 and their disability leaves them unable to undertake two or more activities of daily living without assistance (for example dressing, bathing or eating), we’ll continue to pay their claim until they are no longer unable to perform two or more activities of daily living or die.
More about our IP CoverTo help you prepare further for the new financial advice regime, we’ve put together a video on conduct. This topic is important because it’s at the core of the Financial Markets Conduct Act and needs to be part of your business’s culture.
View videoThe Financial Services Council’s latest report ’Moments of Truth – Key Insights into the New Zealand Life Insurance Industry’ looks at what New Zealanders think of the life insurance sector, their experiences of it, and how they engage with life insurance products.
Key findings include:
Your customers should have received our Be Free e-newsletter last week. This issue highlights Breast Cancer Awareness Month coming up in October.
Read more hereIf you haven’t registered yet, there’s still some spaces available for our next ACC training sessions in the South Island.
Session dates are below. Join us for tea and coffee from 9am, sessions start at 9.30am and finish at 12.00pm.
Session details| Date | Location |
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2 October
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Dunedin
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3 October
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Invercargill
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4 October
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Queenstown
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As part of our continued commitment to you, our adviser community, we’ve been working hard to bring you new initiatives that are designed to enhance your experience of doing business with us. In this month’s issue of On point, we’re celebrating the launch of our new suite of professional development programmes with Adviser edge, and giving you some handy reminders about events and promotions. This is your April update.
We’re back with another collection of news, reminders and offers to help you stay informed and take advantage of our latest resources. In this issue, we're celebrating our recent Practice manager summit and gearing up for what will be a huge Engage 2024 – plus you can check out our extended No policy fees for life* offer, download our Advice for good social assets, and check out some important updates and reminders. This is your March update.
Welcome to our first newsletter of the year. We’re committed to continuing to fulfil the commitments we made last year, and we have some exciting new initiatives to share with you too. The year’s off to a great start. Earlier this month, we held our inaugural Practice manager summits in Christchurch and Wellington to a warm reception, with Auckland soon to follow. We’ve also introduced a new dedicated Adviser services team to help you do business with us more easily – more on that below. You can also read about our latest Outward Bound course recipients, express your interest in our new E-App and our Professional pathways programme, learn how to take advantage of our latest product enhancements, and more. This is your February update.
It’s been wonderful connecting with many of you over the last couple of months. Since I joined the company in October, I’ve had the pleasure of hitting the road and meeting over 150 members of our Adviser community across New Zealand.