September 2019.
On point

September 2019.

This month you can read about a big claims milestone, recap on two stand-out income protection features and view a new video on conduct.

Don’t forget, if you have any feedback on On Point or the way we communicate with you we’d love to hear it - get in touch.


Billion 600X400

1 billion reasons to recommend Fidelity Life

Did you see our announcement last week that we’ve paid over $1 billion in claims to customers since Fidelity Life was founded in 1973?

Paying claims is what we do and this amazing milestone goes right to the heart of our purpose: we give New Zealanders certainty to enjoy a more rewarding life.

So thanks for playing your part in helping us achieve this awesome milestone!

Win an All Blacks RWC jersey!

Don’t forget you can go in the draw to win one of three All Blacks RWC jerseys by completing our social media and digital survey – the survey link was emailed to you on 19 September and it closes on October 2nd.

What makes our IP stand out?

Next time you’re talking to your customers about income protection, remember our cover offers some stand out features – here’s two of them:

Work up to 10 hours

We allow customers to keep working in their own occupation up to 10 hours per week, if they can, without affecting their monthly benefit payment. This means they continue to receive their monthly benefit, or 75% of pre-disability income, if less (minus any benefits received from ACC or other insurance company) as well as their income from working.

Extended Benefit Option

Sometimes a customer’s disability will last beyond retirement and, while some support can be provided by the Government, this is not guaranteed. To reduce the need to dip into retirement savings, we offer an Extended Benefit Option (for an additional premium). This provides that, if they’re on claim for total disability for at least three months prior to age 65 and their disability leaves them unable to undertake two or more activities of daily living without assistance (for example dressing, bathing or eating), we’ll continue to pay their claim until they are no longer unable to perform two or more activities of daily living or die.

More about our IP Cover

Check out our new conduct video

To help you prepare further for the new financial advice regime, we’ve put together a video on conduct. This topic is important because it’s at the core of the Financial Markets Conduct Act and needs to be part of your business’s culture.

View video

New research supports importance of adviser relationship

The Financial Services Council’s latest report ’Moments of Truth – Key Insights into the New Zealand Life Insurance Industry’ looks at what New Zealanders think of the life insurance sector, their experiences of it, and how they engage with life insurance products.

Key findings include:

  • Despite over 80% of respondents being aware of life insurance, the number that hold a current policy is considerably less
  • Only 8 percent of those without a current policy had considered purchasing life insurance in the last two years
  • Those that take advice from an adviser or broker have much more confidence that their insurance product is right for them, compared with, for example, an online purchase
Source: Financial Services Council, ‘Moments of Truth – Key Insights into the New Zealand Life Insurance Industry’, September 2019.
See full report
FID482 Be Free Banner Image (1)

Latest issue of Be Free is out now

Your customers should have received our Be Free e-newsletter last week. This issue highlights Breast Cancer Awareness Month coming up in October.

Read more here

Making ACC part of your insurance conversation

If you haven’t registered yet, there’s still some spaces available for our next ACC training sessions in the South Island.

Session dates are below. Join us for tea and coffee from 9am, sessions start at 9.30am and finish at 12.00pm.

Session details
Date Location
2 October
3 October
4 October