Thanks for all your support throughout 2021, although it’s been a challenging year for many of us, we’re pleased to be able to look back on some pretty significant achievements including:
Please note the below dates for commission runs over the holiday period.
| Last commission runs for 2021. | |
| PCMS | 23 & 30 Dec |
| First commission runs for 2022. | |
| PCMS & Tahi | 11 Jan |
On 15 November we launched our new policy platform Tahi for new business.
On 13 December we then moved a portion of existing Platinum Plus, Platinum Plus Level Term and Mortgage Protector policies with a May anniversary to Tahi. Moving a smaller subset of policies in the first instance gave us an opportunity to check all was running as expected, and ultimately ensure a seamless experience for you and customers.
In January, we’ll be moving more of Platinum Plus, Platinum Plus Level Term and Mortgage Protector policies over to Tahi, but we’ll give you more info on that before it happens.
If you missed the email or need more detail, see here.
The arrival of COVID produced global challenges in every aspect of society, not least for the health sector. Thankfully, prior to the first lockdown our claims team had begun working towards an ‘expert provider’ network, which, during lockdown, were able to move seamlessly to delivering most of their services to the customer online. This ensured timely assessment (and most importantly safety of the customer pre vaccination availability) and little to no hold up with medical claim acceptance.
The key was the health professional providing their clinical opinion on whether they believed they could provide the service via Telehealth and thankfully for the customer, in most cases engagement could continue. Whilst we accepted this wasn’t ideal, we’ve received positive feedback from most customers to date.
Customers in advised rehabilitation plans don’t have to acquire a monthly medical certificate from their GP and we’re committed to making the process and claims journey as easy and smooth for our customers as possible.
If you have any feedback or queries regarding COVID and claims please feel free to get in touch.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
As we near the end of 2023, we’re not slowing down with our commitment to deliver new features, clear communication and improved service for you and your customers. In this issue you can read about our brand-new Working together guide, register your interest for Adviser edge, see our new transparent turnaround times and more. This is your November update.
With Engage 2023 (and all its exciting announcements) in the rear-view mirror, we hope one thing is clear: we’re lifting our game for you. We’re committed to doing better by you, our adviser community – now it’s time for us to deliver. In this issue we’ll be highlighting some of the steps we’re taking to make your life easier. You can read about our range of new adviser-first features, learn more about Adviser edge, and see us stick to our promise of showing you service turnaround times. This is your October update.
This month we’re celebrating our inaugural Career connect graduates, reflecting on our first year of sponsorships, and bringing you some key news from around the business. This is your August update.