Welcome to your new and improved E-App.
Discover your new E-App, with an upgraded interface and enhanced features.
Making it easier than ever for you to do business with us.
Designed with you in mind.
We’ve heard your feedback and understand the importance of improved efficiency, simplicity, and practicality in your daily operations.
Which is why your new E-App is geared towards providing a vastly improved user experience to get applications processed much quicker to make doing business easier.
Take a look at the your new and improved E-App.
Our latest enhancement: the new navigation bar.
E-App’s navigation bar now contains sections for underwriting, contact details and doctor’s details sections, and provides the ultimate flexibility by allowing you to:
- Jump to any section you like.
You choose where you’d like to start.
- View your progress for each section.
See what you’ve completed at a glance.
- Go back at any time.
Hop back and forth between sections to make changes.
We hope this improvement makes your E-App experience even smoother and more efficient.
Make the most of your new E-App.
To help you get started on your new E-App, you can use the self-guided tools available below. You can watch the instructional video or watch the full webinar recording.
If you need any more help, you can check out the FAQs. Our Adviser care team is operating later hours to answer your queries and support you through the E-App process.
Easier applications. Easier underwriting. Easier to do business.
Your new and improved E-App allows us to process applications 25% faster than paper^ and includes:
Paperless signatures.
Firstly, the long-awaited news - we've removed the need for a separate paper Declaration form and Direct Debit form, enabling faster more efficient processing.
New benefits include:
Electronic signatures to save you time and effort.
Quicker temporary cover thanks to integrated direct debit.
Automated customer emailing, so you don’t have to.
Effortless underwriting.
We’ve also streamlined the underwriting process.
Simplified questions have been updated to speed up decision-making and processing.
Instant feedback on underwriting assessments before submission.
Immediate acceptance for clean skin applications, so customers get cover faster.
User-friendly experience.
You’ll love how easy everything is with a smart, intuitive design for a more engaging experience.
Flexible navigation allows you to choose what you'd like to do first - whether it's underwriting disclosures, policy ownership details or payment.
Pause and resume at any stage it's a real time-saver; letting you complete your application easily in your own time.
^ Based on average Turnaround times for the period May 2024, published 31-May 2024 and is accurate at the time of publishing.
Continuing to make doing business easier.
Your new E-App is geared towards providing a vastly improved user experience to get applications processed much quicker to make doing business easier.
Of course, we’re not stopping here. Stay tuned for more features coming soon as we continue to make doing business with us, even easier.
Let us know what you think.
Once you’ve experienced your new E-App, send in your feedback via our NPS survey.
Always here to help.
Check out the E-App frequently asked questions to help you get started.
To ensure you feel supported from day-1, we have extended our Adviser care team hours, and they will now be available until 7:30pm. You can contact the team on 0800 88 22 88 Option 1 from 5:00pm Mon - Fri.