Our thoughts are with customers impacted by the recent weather events in Auckland, Northland, Tairāwhiti, Bay of Plenty, Waikato, Hawkes Bay and Tararua. To show our support during this time, we’ve developed a special relief offer for customers suffering from financial hardship.
What's available for customers.
For Fidelity Life customers who have been severely impacted by the recent North Island weather events and are facing financial hardship as a result, we have a special relief offer - we’ll waive their premiums for up to 1-month whilst keeping their cover in place.
For full details, including eligibility criteria and terms and conditions, read our overview.Download North Island weather event overview.
Reach out for assistance.
If you have customers who have been impacted by the North Island weather events, please talk to your BM or reach out to us at email@example.com.
If you have a customer facing financial hardship but not eligible for this offer, remember we have other options to help keep their policy in place while they get back on their feet. Get in touch with your BM or firstname.lastname@example.org for more detail.