Media release
4 October 2023
New Zealand’s largest locally owned and operated life insurer Fidelity Life is helping its customers affected by last month’s flooding in Queenstown, Gore and Southland with a special financial relief offer.
From today, Fidelity Life customers who are facing financial hardship as a direct result of the flooding in parts of the South Island can apply to have their premiums temporarily waived for three months, with the potential to extend for a further three months without it affecting their insurance protection.
Fidelity Life Chief Customer Officer Peter Doherty says the offer is aimed at easing pressure on these customers.
“We truly feel for everyone impacted by the flooding in Queenstown, Gore and Southland. This premium relief offer is one way we can show our support to our South Island customers, and we encourage anyone who’s facing hardship as a result of this extreme weather to contact their adviser to see how we can help. We know many New Zealanders are doing it tough right now and events such as this only make the situation worse.
“Maintaining insurance during these times is often crucial, so we’re also providing advisers with enhanced retention tools to help them support impacted customers, meaning more New Zealanders can remain protected if the unexpected happens.”
Earlier this year, Fidelity Life offered similar premium relief packages to support customers impacted by Tropical Cyclone Hale in Tairāwhiti/Gisborne.
Download the customer flyer here.
Fidelity Life customers in Queenstown, Gore and Southland should contact their financial adviser or Fidelity Life on 0800 203 750 or assistance@fidelitylife.co.nz for more information.
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