Here to help – our new Adviser services team.

Our Advisers are at the heart of what we do. So, to provide some extra support, we made a change to how we approach this. 

In September last year, we created the Adviser services team – this is a team of customer care specialists to whom your calls will be routed. They’re also the friendly helpers on the other end of our Live chat function. 

We hope by having a dedicated team that you regularly speak to, we’re able to build stronger relationships between you and our front-line staff, and also gain some insights from the team on how better we can support you in the future.  

If you’re interested in learning more about the changes we’ve made, reach out to your BM.