Customer engagement initiative 2024 is now complete.

The Customer engagement initiative 2024 is now complete – watch this space for some of our valuable findings. 

Our aim is to lead the market, working alongside you, our adviser network, to deliver good customer outcomes. This initiative complements our existing customer satisfaction initiatives by measuring and recognising advisers for delivering outstanding outcomes for customers.

We'll be sharing more about the survey results and how they can help you continue to improve customer outcomes.