Cancer companion.
Empowering customers on their cancer journey with control, confidence and care.
Navigating a cancer diagnosis, treatment and symptoms is not easy. Cancer companion equips customers to do so with control, confidence and care.
We’re working in partnership with Osara Health and Teladoc Health to bring this support to our customers.
A big dose of care.
Comprised of 3 components, Cancer companion complements existing treatment plans through a holistic, evidence-based approach1, giving customers options to formulate a lifestyle response through health coaching and education, access to world-leading cancer specialists for a second medical opinion and be supported through one-on-one counselling.
1 Source: www.osarahealth.com and www.osarahealth.com/references
This data is extracted from our partner Osara Health (formerly known as CancerAid) in relation to their Cancer Coach Program in Australia.
Meet Vaughan.
Last year, Vaughan was rushed to hospital with a bladder infection which turned out to be stage-4 cancer. His wife Leigh had also recently been diagnosed with throat lymphoma for the 2nd time. It was a hard year for them both.
Having an eligible inforce trauma cover gave them access to Cancer companion and the right support when they needed it most.
Watch Vaughan's heartfelt story.
3 ways to empower customers.
Cancer Coach helps customers take control of their health and lifestyle response, offering support via a dedicated Osara Health Coach, plus a range of educational resources and techniques that are personalised to them.
Second Medical Opinion gives customers confidence by connecting them to a global network of world-leading cancer specialists.
Mental Health Support gives care and attention to customers’ wellbeing with one-on-one therapy sessions.
Cancer Companion Customer BrochureHow can customers access Cancer companion?
If you have any questions , reach out to your Business manager in the first instance.
STEP 1. Either you or the customer can contact our claims team on 0800 88 22 88 or email our Claims team (claims@fidelitylife.co.nz) to log the customer’s cancer diagnosis with us.
STEP 2. The claims team will send an email with an online enrolment link to be completed. If you are contacting us on behalf of the customer, it is important that you forward that email onto the customer, so they can fill in their contact details and agree to the privacy terms and conditions.
STEP 3. The customer’s name and contact information will then be shared with Osara Health. Should the customer wish to access the Teladoc Health services, Osara Health will share the customer’s information with them.
STEP 4. Osara Health will contact the customer at a time they choose, to discuss Cancer companion in more detail. The customer can decide what’s right for them and what services they want to participate in.
Cancer companion terms and conditions.FAQ.
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Cancer companion is available to Fidelity Life customers who have an inforce Trauma cover and a cancer diagnosis. Eligible covers include an inforce:
- Trauma cover,
- Trauma multi cover,
- Critical care cover,
- Serious care cover,
- Lifecare cover.
Cancer companion is not available for Fidelity Life Group and Fidelity Insurance policies.
Customers are required to be:
- 18+ to use the ‘Cancer Coach’ and ‘Mental Health Support’ services.
- Living in NZ to use the ‘Mental Health Support’ service.
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Cancer companion is available to Fidelity Life customers who have an inforce Trauma cover and a cancer diagnosis. There is no additional cost to participate in Cancer companion.
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- Either you or the customer can contact our claims team on 0800 88 22 88 or email our Claims team (claims2@fidelitylife.co.nz) to log the customer’s cancer diagnosis with us.
- The claims team will send an email with an online enrolment link to be completed. If you are contacting us on behalf of the customer, it is important that you forward that email onto the customer, so they can fill in their contact details and agree to the privacy terms and conditions.
- The customer’s name and contact information will then be shared with Osara Health. Should the customer wish to access the Teladoc Health services, Osara Health will share the customer’s information with them.
- Osara Health will contact the customer at a time they choose, to discuss Cancer companion in more detail. The customer can decide what’s right for them and what services they want to participate in.
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Osara Health and Teladoc Health are experts in the fields of digital oncology and telehealth. They’re a trusted pair of hands helping us deliver this to you, helping to empower your cancer journey.