Welcome to your new and improved E-App.
Discover your new E-App, with an upgraded interface and enhanced features.
Making it easier than ever for you to do business with us.
Designed with you in mind.
We’ve heard your feedback and understand the importance of improved efficiency, simplicity, and practicality in your daily operations.
Which is why your new E-App is geared towards providing a vastly improved user experience to get applications processed much quicker to make doing business easier.
New Direct Debit enhancements are now live.
We’re excited to introduce the latest update to your new and improved E-App.
These enhancements make for an even more polished experience for you and your customers.
They include:
- Bank account validation. Instantly catch errors with automatic validation and clear error messaging.
- Enhanced design. Input bank account numbers more intuitively with automatic hyphens as a visual aid.
As always, we’re committed to making it easier to do business with us – and this is just the beginning for 2025.
To learn more about E-App and how it can make your job easier, see below.
How to use E-App share.
E-App share gives you the freedom to focus on relationships during your valuable face-to-face time with clients.
To learn more about this feature and how you can utilise it, check out these resources.
Make the most of E-App.
To help you get started on your new E-App, you can use the self-guided tools available below. You can watch the instructional video or watch the full webinar recording.
If you need any more help, you can check out the FAQs. Our Adviser care team is operating later hours to answer your queries and support you through the E-App process.
Easier applications. Easier underwriting. Easier to do business.
Your new and improved E-App allows us to process applications 45% faster than paper^ and includes:
Paperless signatures.
Firstly, the long-awaited news - we've removed the need for a separate paper Declaration form and Direct Debit form, enabling faster more efficient processing.
New benefits include:
Electronic signatures to save you time and effort.
Quicker temporary cover thanks to integrated direct debit.
Automated customer emailing, so you don’t have to.
Effortless underwriting.
We’ve also streamlined the underwriting process.
Simplified questions have been updated to speed up decision-making and processing.
Instant feedback on underwriting assessments before submission.
Immediate acceptance for clean skin applications, so customers get cover faster.
User-friendly experience.
You’ll love how easy everything is with a smart, intuitive design for a more engaging experience.
Flexible navigation allows you to choose what you'd like to do first - whether it's underwriting disclosures, policy ownership details or payment.
Pause and resume at any stage it's a real time-saver; letting you complete your application easily in your own time.
^ *Based on average Turnaround times for the period January 2025, published 31-January 2025, and is accurate at the time of publishing with paper being 1.1 days and E-App 0.6 days.
Continuing to make doing business easier.
Your new E-App is geared towards providing a vastly improved user experience to get applications processed much quicker to make doing business easier.
Of course, we’re not stopping here. Stay tuned for more features coming soon as we continue to make doing business with us, even easier.
Let us know what you think.
Once you’ve experienced your new E-App, send in your feedback via our NPS survey.
Always here to help.
Check out the E-App frequently asked questions to help you get started.
To ensure you feel supported from day-1, we have extended our Adviser care team hours, and they will now be available until 7:30pm. You can contact the team on 0800 88 22 88 Option 1 from 5:00pm Mon - Fri.