Changes to the Commissions inbox.

Changes to the Commissions inbox.

Going forward, the email address from which you receive your commission statements will be a no-reply, unmonitored mailbox. 

We won’t be able to respond to you if you message us on that email address. 

Please connect with our New Business and Adviser Care teams via our Live chat during the hours of 9am and 4pm. 

Learn more about Live chat.

If you prefer email communication, here are the contact details for the respective teams:  


New Business:
New policy updates. 

Adviser Care: 
Portal access, adviser maintenance, general commission queries. 

Queries regarding commission payment. 

For any urgent inquiries, we recommend reaching out directly to the appropriate team at Fidelity Life.