Platinum Plus policy bank account change.
Customers who hold a Platinum Plus policy which was recently moved onto our Tahi platform will be receiving a communication from us with a simple request to update their bank payment details.
Sample of customer communication.
Hi {{customer name}},
Your premium payments are currently being paid into a bank account that we are phasing out. To ensure that we keep receiving your premium payments please update your payment details to our new bank account number.
Updating your payment details.
You can continue to pay by online banking or you can switch to pay by direct debit or credit card.
Online banking.
To pay online, please update your payment details to:
Bank account: 06-0101-0258369-01
Bill payee: Fidelity Life
Particulars: Policy Prem
Analysis code(s):
Reference:
Online payments (and any future changes to premium amounts) need to be actioned by you ahead of the premium due date.
Direct debit/Credit Card.
To switch to this payment method, please complete and return to us the Direct debit authority form linked here or call our Customer care team on 0800 88 22 88.
Direct debit and Credit card payments are automatically collected from your account/card on the premium due date. Please ensure you have sufficient funds in your account the day your payment is due.
Where to return your form.
There are 2 ways you can return your form to us.
Email: customerservice@fidelitylife.co.nz
Mail: PO Box 37-275, Parnell, Auckland 1151
We’re here to help.
If you’d like to change your premium due date so it better works for you, or if you have any questions, reach out to our friendly New Zealand based Customer care team at customerservice@fidelitylife.co.nz, we'll be happy to assist you.
Here for you,
Arlene Sobotker
Head of Service Performance
FAQ's
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Yes it is. As part of our payments process review, we’ve identified customers who have been paying premiums into one of our bank accounts which is different from the one allocated to their policy type. To ensure the payments are correctly allocated to their policy on time, we are sending out communications to those customers requesting them to update their bank accounts that they pay their premiums into or better yet switch to our DD payment method.
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We’ve not changed our bank but have changed the account suffix in which the payment for your policy type is paid into for it to be allocated against the policy. This changed happened a little over 2 years ago and we’d missed sending out communications to some of our customers and continued to move their premium payments to the correct account manually.
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As part of our payments process review, we’ve identified customers who have been paying premiums into one of our bank accounts which is different from the one allocated to their policy type. To ensure the payments are correctly allocated to their policy on time, we are sending out communications to those customers requesting them to update the bank accounts that they pay their premiums into or better yet switch to our DD payment method.