Get started with your Fidelity Life product re-accreditation – Here’s how.
Our 2025 product re-accreditation is designed to keep the programme relevant, efficient, and focused on what matters most.
The re-accreditation process sets out a strong foundation of knowledge, ensures you’re fully up to speed with our latest offering and product enhancements, and it’s an opportunity to reinforce your professional standing, demonstrating to customers you’re aligned with industry best practice by ensuring you meet your ongoing professional development obligations under standard 9 of the Code of Professional Conduct for Financial Advice Services.
Remember, re-accreditation is not optional – it’s an important part of your distribution agreement and key for maintaining your knowledge, competence and skill, and your relationship with us.

What re-accreditation involves.
Annual product re-accreditation consists of a series of multi-choice questions. The session should take between 30-60 minutes.
If you need to save and come back to complete at another time, you can do so.
You have until 13-October 2025 to complete.
Resources to support your re-accreditation.
Factsheets – We've developed factsheets offering a quick overview of product benefits and features.
Policy wording documents - These documents will give you the in-depth product detail needed to confidently complete your re-accreditation.
How to get started.
On 16-July an email invitation with all the necessary links and details was sent to all advisers.
If you haven’t received this email, or if you’re not sure how to proceed, here’s a reminder.
-
Please click here to log into LearningHQ and complete the 2025 re-accreditation.
-
Sign in with the email you provided us as a contact, and your Microsoft password. When you’re asked for a password, it’s the password that’s linked to your email account, not your Fidelity Life password.
Remember to review our Privacy statement to ensure you understand how we’ll use your personal information and keep record of your re-accreditation.
Top tip! This is also a great time to check we have all your contact details correct.
You have until 13-October 2025 to complete.
Need more help?
If you need any assistance logging in, please contact our Adviser training team at advisertraining@fidelitylife.co.nz.
For any other queries or would like to sign up to our product training sessions, please reach out to your Business manager – they’ll be happy to help.
Frequently Asked Questions.
-
You have until 13-October 2025 to complete your re-accreditation.
-
An email invitation sent on the 16-July 2025, will have log in instructions and a link to our learning landing page (LearningHQ).
You can log in to LearningHQ using your current work email address and the Microsoft password for that email account (not a Fidelity Life password). Two factor authentication is required - in other words, you’ll get a text message with a code to enter when prompted, to confirm your identity.
Our LearningHQ modules run on a web-based Microsoft platform, and your details are protected using Microsoft security requirements. This is why we can’t use your existing Fidelity Life password. -
In general, your Microsoft username is your email address, and assuming you use the Microsoft operating system, your Microsoft password is the password you use to open your computer.
If you have forgotten the Microsoft password associated with your account/email address, you can click on “forgot password” when trying to log in to LearningHQ. The recovery options you put in place when setting up their Microsoft account will be offered to you. For most, this will include the option to receive a text message or email with a link to re-set your password.
If all the above fails, you can contact our Adviser training team by email advisertraining@fidelitylife.co.nz, and they’ll troubleshoot for unusual cases. -
Have you changed your work email address or moved workplaces without letting us know? If so, you will need to contact the Adviser training team by emailing advisertraining@fidelitylife.co.nz. Our team will update your details and send the re-accreditation email to the right address.
-
In conjunction with our commitment to good customer outcomes and our Fair Conduct Programme, our CoFI licence requires Fidelity Life to ensure all advisers are up to date with their knowledge of our products and it’s a condition of your distribution arrangement with us.
You have until the 13-October 2025 to complete your re-accreditation. During this time, our Adviser training team will be actively monitoring progress, sending reminders, and offering support to help make the process seamless.We’ve developed support resources such as product factsheets to make completion as straightforward as possible, and your Business manager is available for product-related questions.
If you don’t complete your re-accreditation by the deadline, we’ll reach out to discuss your options.
Should you not complete your re-accreditation by 13-October 2025, your arrangement with us could be suspended. Being suspended means that until your re-accreditation is complete you won’t be able to continue to distribute Fidelity Life’s products, access our systems or receive commissions.