Keeping you in the loop

With effect from 20-September, you’ll be copied into the renewal emails sent to customers and will no longer need to call the Customer Care team for this information.

This change will enable you to have a conversation with your customers prior to policy renewal to discuss any change in circumstances so that you can provide the most appropriate advice for their needs.

The emails will come from an address familiar to you (customerservice@fidelitylife.co.nz), but you may need to check your spam or junk folders to ensure they are not automatically directed there.

If it’s easier for you, you may want to set up an automatic redirect of these emails to a folder – you’ll be able to find instructions on how to do this on the internet if you search based on the email client you use (e.g., Microsoft Outlook, Gmail etc.) 

Want to opt out?

If you want to opt out of this feature or change the email address that the renewal letters are sent to, please fill out the opt-out form below, or have a chat with your BM.