Keeping you in the loop.

You're now being copied into the renewal emails sent to customers and no longer need to call the Customer Care team for this information.

This change means you can have a conversation with your customers prior to policy renewal to discuss any changes in circumstances, so you can provide the most appropriate advice for their needs.

The emails come from an address familiar to you (customerservice@fidelitylife.co.nz), but you may need to check your spam or junk folders to ensure they aren't automatically directed there.

If it’s easier for you, you can set up an automatic redirect of these emails to a folder – you’ll find instructions on how to do this by searching online based on the email client you use (e.g., Microsoft Outlook, Gmail etc.).

Want to opt out?

If you want to opt out of this feature or change the email address that the renewal letters are sent to, please fill out the opt-out form below, or have a chat with your BM.