The Customer engagement initiative 2025.
19-21-February 2026 | The Hilton, Taupō
Image source: Great Lake Taupō
Set in the naturally beautiful iconic New Zealand location of Taupō, we plan to have an exciting agenda that will leave you educated and inspired.
Find out more about where attendees will be staying and some of what they can expect during their stay.
19-21-February 2026
The Hilton, Taupō
Partners are welcome to join attending advisers but will need to arrange their own travel*.
*Accommodation and items noted in the to be confirmed itinerary are included but travel and excluded expenses will be at their cost.
See below some of the customer focused and forward-thinking business sessions we have planned where you can expect insightful content, interactive workshops, and ample networking opportunities to connect with like-minded advisers and our wider leadership team.
Watch the video for some of what our attendees have to look forward to.
Some of the highlights to expect at the forum business sessions.
NPS deep dive.
Where we will unveil insights we have gained from the Customer engagement programme Qualtrics NPS results. This powerful tool provides real-time insights into customer feedback and your overall NPS scores, helping you make informed decisions on how to continue to enhance customer outcomes.
By applying the insights from the NPS deep dive, you can utilise the feedback to pinpoint areas for improvement in your customer engagements. This can directly influence your strategies, allowing you to adjust and refine your approaches to better meet customer expectations and enhance their overall experience.
We hope these new customer insights from the survey results, will generate robust discussions on how we can make a real and lasting difference to New Zealanders.
Thought leadership findings.
We will delve into the latest thought leadership research findings, and insights that have emerged. This segment will feature innovative strategies, and actionable insights designed to help you cut through with customers, understand the perceptions and opportunities to develop your own effect customer contact strategy.
Planning and practice.
We will hold a dynamic session where we will encourage you to reflect on insightful earlier learnings and build actionable plans tailored to your business needs. Engaging with peers you will gain diverse perspectives, and collaborating on shared challenges will help you craft effective solutions.
This approach enables the strategies discussed to not only be theoretical but also practical and applicable to your business.
Celebrating our top performing customer focused advisers.
- Continuing professional development – a certificate of completion will be provided to forum attendees, which can be used as recognition of their ongoing professional development.
- Celebration dinner – to recognise their continuing efforts to focus on improving customer outcomes at the beautiful Ohakuri Rise.