Fidelity Life turnaround times.

Fidelity Life turnaround times.

Our monthly turnaround times for New business, Underwriting and Call centre interactions are here for all to see.

Figures last updated 30-September 2025.

Why are we sharing this information?

We believe that sharing our turnaround times will enable us to be transparent, accountable and dedicated to continuously improving our service to you, our advisers. 

Our latest results for the month of September are now available showing our teams continual focus on delivering timely, responsive support and the best outcomes for customers.

Please see below the average turnaround times for September 2025.