A dedicated service team.
We’ve established a dedicated Adviser service team so you can deal with the same people for your adviser needs. Speak to your Business manager about how this team can help you to get things done easier and faster.
Ease of doing business.
See how we’re making your life easier.
Introducing Live chat.
We’ve launched a Live chat function so that you can quickly and easily interact with our New business and Underwriting teams.
Live chat is available now in Adviser centre, and has received some great feedback already!
Check out our short demo video or log in to Adviser centre now and give it a go yourself!
Our new and improved E-App.
In April we are rolling out our improved online application functionality.
Our new E-App will provide an improved user experience, remove the need for wet signatures in the application process and also provide the ability for straight through assessments.
We are on a journey to improve our digital offerings. The April launch is our first major release, but you can expect to see a series of iterative enhancements to follow.
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Adviser practice manager and admin summit.
Our new Adviser practice manager and admin summit will take a deep dive into some key areas of operating a highly efficient, automated and compliant advice practice. It will include development opportunities for your key admin and support talent and give them opportunities to try out new systems, while also getting a better understanding of how to make life easy when doing business with us.
Because we’re all about ‘Working together’, it will also provide time to connect and get to know us in Underwriting, Claims, New business, Administration, and Service.
This is a fantastic opportunity to develop your key support people, enable them to build networks with other adviser support and practice managers and be part of our efforts to protect more New Zealanders.
Events will take place in February 2024 with locations to be confirmed soon.
You can register your interest to attend by filling in the expression of interest form and we’ll be in touch with further details soon.