Adviser Centre

Adviser Centre

Privacy Statement

Privacy Information

At Fidelity Life, we understand how important privacy is to you and your client’s. So we take all
necessary steps to protect any personal information you give us (and our subsidiaries) and adhere to
the New Zealand Privacy Act 2020 .

This privacy statement sets out how we collect, use and hold your and your client’s personal

What is considered 'personal information'?

Personal information is any information (in any form) about you and your client’s, the life to be
insured and policy owner(s) that we collect in order to provide you and your client’s with our
insurance and investment products and services.

How we collect your personal information

We collect the information directly from you when you or your client’s when you or they:

  • purchase our products or services
  • use our website or mobile apps (more details below)
  • respond to our surveys
  • provide us with feedback.

We may also collect your personal information from, but not limited to, the following third parties:

  • health treatment providers (medical practitioners, specialists, hospital clinics, counsellors,
    psychologists, therapists, dentists, alternative health practitioners)
  • other insurers (including ACC) and reinsurers
  • employers (whether current or not)
  • banks, financial institutions, accountants and consultants
  • credit rating agencies
  • government agencies.

How we use your personal information

We (including our officers, advisers, reinsurers and other companies that are processing information
on Fidelity Life's behalf) use your and your client’s personal information to:

  • calculate and administer your policies or products
  • calculate and administer your Adviser commissions
  • manage any claims or complaint you may make
  • promote insurance and investment services to you and your client’s
  • comply with our legal obligations (such as the Anti-Money Laundering and Countering Financing
    of Terrorism Act 2009).

We may also use your information for statistical and research purposes, or for business analysis. In
these cases, you'll remain anonymous and won't be identified.

How we store your personal information

You and your client’s personal information is securely held by Fidelity Life Assurance Company
Limited, or at a secure location as determined by us.

We have reasonable security safeguards to keep the personal information safe from loss, as well as
from unauthorised access, use, modification or disclosure. We have in place security measures to best protect the personal information. This includes regular review and update of our technology and
processes to keep up to date with the latest security threats, viruses and technologies.

Disclosing your personal information

We will only disclose your personal information to a third party if it is necessary for the purpose/s for
which the information was collected or if required by law. Third parties may include:

  • any third party listed above under 'How we collect your personal information'
  • any other person or organisation where required by law.

Your rights to access your personal information

You have the right to request access to the personal information we hold about you. If you believe the
information we hold about you is incorrect, please contact us and ask us to correct it.

What information we collect through our website (or mobile apps)

We automatically collect the name of your internet service provider when you visit the Fidelity Life
website (, if this information is available to us.

We also use 'cookies' to collect certain information from you, such as your location, page clicks and
time on site, to help us improve our online services to our customers.

Cookies are used to make your online experience with us more enjoyable.

A cookie is a small file sent to your computer by our website to make browsing better by memorising
any customised information you've set. It doesn't contain any personal information about you, can't
read your hard drive, and can't be used to personally identify you. Cookies are commonly used by

If you don't want to receive cookies from us, you can set your browser to alert you of a cookie being
offered, or to reject all cookies. Just go to the 'help' function of your browser for full instructions. This
may, however, affect the usability and function of the website.

If you have any questions or concerns about how Fidelity Life may collect, use or store your personal
information please email or call us on 088 88 22 88.

What about emails we send you?

If you've consented to receiving marketing emails from us, we may send you emails about our
products, services or promotions. If you don't want to receive these emails in the future please click
'unsubscribe' at the bottom of the email or contact us.

As a customer, we reserve the right to email you about:

  • a quote or estimate (if requested);
  • Adviser promotions or benefits;
  • a commercial transaction that you agreed to enter into;
  • factual information about an insurance policy or investment plan or an ongoing purchase
  • product updates or upgrades that the recipient is entitled to receive under the terms of a
    transaction you entered into.

Like to know more?

If you have any questions about this privacy statement please contact us.

For more information on the Privacy Act 2020 please contact The Office of the Privacy Commissioner