Supporting those affected by the recent severe weather event.

Supporting those affected by the recent severe weather event.

Considering the recent severe weather in Canterbury, Southland and Clutha District, we’ve developed a relief offer for existing Fidelity Life customers suffering from financial hardship as a direct result of this. The areas included in the relief offer are those included in the State of Local Emergency declaration announced on 22-October & 24-October 2025.

And we’re here to support the customers in these affected areas in their time of need. 

Relief offer for affected customers.

From today, any of our customers in these affected areas directly suffering financial hardship as a result of the recent severe weather event who are eligible, will be able to apply to have their premiums temporarily waived for up to 3-months, with the potential to extend for up to a further 3-months, without affecting their insurance protection.

We’d like your help to make sure these severe weather affected customers with Fidelity Life policies know that financial relief is available if they need it.

Please download the customer flyer below for the details, including the terms and conditions.

Applications must be received on or before 24-January 2026. 

Download customer flyer.

Terms and conditions.

Support when it's needed most: Access Raise for guidance through hardship.

If your customer is experiencing hardship, we're here to support them with confidential expert guidance from Raise. They could have access to up to 3 free counselling sessions.

Simply reach out to our Customer value team to discuss your customer’s situation or ask your customer to contact customer value directly. Customer Value will guide your customer through the referral process so the customer in question can receive timely, tailored support. This could be to help with: 

  • Stress – personal or work
  • Work issues
  • Relationship/family issues
  • Grief and loss
  • Drug and alcohol issues
  • Anger/conflict issues
  • Life transition/direction
  • Health and wellbeing
  • Bullying/harassment
  • Mentoring/coaching
  • Career planning
  • Help with your CV
  • Budgeting assistance
  • Depression/anxiety
  • Workplace changes
  • Team building
  • Time management

The Customer value team can be contacted at 0800 88 22 88 or via email at CustomerValue@fidelitylife.co.nz.  

Want to learn more?