Everything we announced at Engage on tour.
It wasn’t just an event.
It was a spark for the future.
On 22-October 2025, our very own keynote film exploded onto cinema screens across New Zealand, unveiling our new suite of initiatives through an action-packed theatrical experience.
Missed it in person?
Catch up with the 5-minute highlight reel, packed with all the key announcements – and some fun too.
See something that sparks your interest?
The next step starts with you. Express your interest in select initiatives using our bundled form, and you'll be the first to hear more.
Or keep scrolling for a rundown of everything we announced.
Jump straight to a section.
Propositions.
More ways we're adding value.
Customer value.
New tools for customers and advisers.
Ease of doing business.
Cutting complexity. Adding capability.
Solutions.
Helping you be the best life risk advisers in the world.
Marketing and engagement.
Helping you connect and stand out.
Claims.
Here when your clients need us most.
Propositions.
More ways we're adding value.
Expanded cancer support.
More support
when it’s needed most.
when it’s needed most.
- Broader eligibility brings Cancer companion to all customers with Life or Income protection covers, joining those with Trauma cover.
- Brand-new Cancer Caregivers programme equips carers with coaching, strategies and tools.
- Access for advisers and your loved ones – giving you access to health coaches, medical opinions and therapy sessions.
Available now.
New Will service for customers.
Extra value and future-planning
for every client.
for every client.
- Free online service for all new Life customers, delivered in partnership with Footprint, to help them get their Will established.
- Supporting your clients not just through financial products, but by addressing one of the biggest gaps in life planning.
- Launching 1-March 2026 – helping New Zealanders secure their future wishes.
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Customer value.
New tools for customers and advisers.
Raise counselling support.
Because protection goes beyond policies.
- Free, confidential counselling sessions and personalised support for eligible Fidelity Life customers who are experiencing hardship and have taken up a hardship offer.
- Help your clients access guidance and resources that strengthen client care.
- Advisers can also access the same confidential service for a wide range of issues – from grief, stress, relationships to workplace challenges or even career development.
- Delivered in partnership with Southern Cross Wellness Partners.
Behavioural economics training.
Explore the science
of better conversations.
of better conversations.
- Delivered in partnership with one of the world’s leading reinsurers, pioneers in behavioural economics.
- Learn how to have empathetic, timely and tailored conversations that build client confidence.
- Online webinar open to all advisers with a Fidelity Life distribution agreement, held in late February 2026.
Protect and value masterclass.
More value and protection
for your clients.
for your clients.
- Explore customer retention tools that help you navigate affordability challenges with confidence.
- Gain practical strategies from the Customer value team to keep more clients protected.
- Join an in-depth webinar run by our very own specialists in early 2026.
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Ease of doing business.
Cutting complexity. Adding capability.
New underwriting enhancements.
Where innovation meets ease.
- Exercise ECGs replaced with a simple NT-proBNP blood test for some customers under new medical limits.*
- No financial evidence required for MMR up to $4,500 based on repayments for employees.*
- Special event increases on lump sum covers require only a declaration – no supporting evidence needed.*
- Increasing medical limits from $2m to $2.5m for customers under 46 applying for Life cover.*
- Enhancements are now live.
* Conditions apply.
New E-App enhancements.
Your workflow, made even smoother.
- Copy contact details within applications to make data entry quicker and easier.
- No further need to enter specific dates in underwriting questions, saving time and stress for your clients.
- Automatic ‘share’ reminders prompt clients to complete their application with no hassle and no chasing.
- Enhancements coming soon.
- And now LIVE: you and your clients now receive confirmation emails with the application number, full application and quote all in one place.
.
Solutions.
Helping you be the best life risk advisers in the world.
Adviser edge 2026.
Supporting your evolution
through learning and connection.
through learning and connection.
- Advice masters, Professional pathways and Career connect are gearing up to run again next year.
- Market-leading development for everyone from prospective adviser to advice business owner.
- Backed by rave reviews. According to our survey data, 92% gained valuable knowledge to apply to their business.
Protect and value masterclass.
More value and protection
for your clients.
for your clients.
- Explore customer retention tools that help you navigate affordability challenges with confidence.
- Gain practical strategies from the Customer value team to keep more clients protected.
- Join an in-depth webinar run by our very own specialists in early 2026.
Digital maturity framework.
Guiding your advice
business into the future.
business into the future.
- Free self-assessment tool helping you benchmark your digital capability and identify opportunities across 4 key pillars.
- Delivers a personalised profile and roadmap to strengthen technology, leadership and operations – this initiative is a New Zealand first.
- Available soon to all advisers holding a distribution agreement with us.
Outward Bound courses.
Advancing your mindset
in the great outdoors.
in the great outdoors.
- Unlock your potential with a transformative 5-day experience designed to challenge, empower and elevate you and your capabilities.
- 4 advisers will be selected in 2026 following an application process.
- Selected advisers will gain an unforgettable experience that delivers lasting personal and professional growth.
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Marketing and engagement.
Helping you connect and stand out.
New thought leadership.
Cut through the noise.
Turn silence into action.
Turn silence into action.
- New research focused on helping you stay engaged with clients.
- Practical strategies to tackle common challenges like ‘ghosting’ and policy cancellations.
- Built to empower you to deliver effective client engagement strategies throughout the tenure of your client.
Coming next month.
We support who you support.
Backing you to uplift
our local heroes.
our local heroes.
- Apply for a $10,000 grant to support a local organisation, charity or grassroots programme you’re actively involved in.
- Open to all advisers who are motivated to support their community.
- Applications open in November – keep an eye out for your invite and start thinking about who you’ll nominate.
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Claims.
Here when your clients need us most.
Claims results for the 2025 Financial Year*.
You can rely on us to be here for your clients
when it matters most.
when it matters most.
- $247.7 million paid out across all claims last year, supporting 2,279 New Zealanders when it mattered most.
- 93% acceptance rate for new claims – including 95% for income protection, with $772k also invested in rehabilitation.
- More than $2 billion paid out in claims since our establishment 52 years ago.
*FY25 period: 1 Jul 2024 – 30 Jun 2025.
Express your interest.
To make things easy for you, we’ve combined all our ‘expression of interest’ forms into one.
Simply select the initiatives you’d like to know more about, and you’ll be the first to hear the latest updates.